The more you share, the better you are -- weekly meeting sharing (issue 5)

Shared by: Ouyang poetry competition (Sales Department)

I'm Ouyang poetry competition from Daoyuan team of the sales department. What I want to share today is about courage. In our work and life, we will meet some things we've never tried, such as meeting customers alone for the first time, calling customers for the first time, or going out alone for the first time and trying bungee jumping for the first time, Before doing these things, there will be countless strange ideas and vacillations in my mind. What we need at this time is our brave face and firm heart. Although courage is just two words, it is meaningful and needs more practice, so I stand up bravely today

Next, let's share a little story, hoping to inspire you and yourself.

Someone asked a successful salesman what the secret is. The salesman said imagine you are standing outside the door of the customer's house.

Salesman: Excuse me, where are you now?

Student: "I'm standing outside the customer's house.

Salesman: good! So, where do you want to go next?

Student: I want to enter this customer's home,

Salesman: think about it. What's the worst case?

Student: the worst case is to be kicked out by the customer.

Salesman: where will you stand after being driven out?

Student: still standing outside the customer's house

Salesman: isn't that where you stand now? The worst result is to go back to where you are. What's to fear?

I remember when I first came to the company to see a customer with my colleagues, I had mixed feelings in my heart and was afraid in my mind, but in fact, the worst result is to lose a customer. When you choose to face it bravely, you will find more harvest.

Shared by: Yao Wenxiu (customer service department)

Walking steadily and far down-to-earth

Xu Teli once said, "the steps are built layer by layer, and the current reality is the foundation of the future ideal. If you just want the future and don't start from the near reality, there will be no foundation, and you will become a mere fantasy.

But now there is often a popular saying on the Internet "why worry, only sudden wealth". In reality, people really hold this obsession and indulge in the illusion of "getting something for nothing". They always want to take a shortcut and go to heaven step by step, but they don't realize that pay is directly proportional to return. Forget that on the road of growth, the elders kindly reminded us that we should be down-to-earth in life and work, and don't aim too high and aim too high.

There is no extraordinary that can be achieved overnight. From ordinary to extraordinary, we always have to experience the baptism and precipitation of years, and some even have to undergo a long wait and test. Even if you win temporary flowers and applause due to chance, it is difficult to finally climb the peak.

All things should be done in a down-to-earth manner, not in vain or in vain, but in a down-to-earth manner. If you study with this attitude, the truth can be made clear, and if you do things with this attitude, you can make achievements

Just like the individual bees, although small, they industriously and pragmatically collect items and nectar back and forth, and can also build their beautiful homes and attractive honey.

Therefore, we should always have an ordinary heart, not be arrogant and complacent with a temporary gain, not hesitate and slack with a temporary loss, treat fame and wealth like water, treat work like fire, try our best to make an excellent standard for small things, and strive silently in ordinary posts in a down-to-earth manner. You will eventually see the beautiful scenery that others can't see and climb the career peak that others can't reach.

Shared by: Lin Feng (operation Department)

It's a great honor to join this big family and meet many excellent colleagues and friends. As for the operation Department, I am a relatively new person. I can't avoid making some mistakes in my work. The leaders and colleagues also patiently taught and encouraged me. Thank my colleagues for their support. I will also study hard and serve the company better!

Shared by: Chen Fusheng (Sales Department)

Sales is a kind of knowledge, a kind of realm. Living old and learning old, neglecting posts with high return on investment, if you can't do well only in sales, you won't be able to swim. Changing a swimming pool can't solve the problem.

The society is making progress. We can only obtain wealth by learning, constantly cultivating ourselves, working hard and persistently, and creating value for customers and the company. The boss has a classic saying: men only need to do one thing, that is to find a way to get goods and money, and solve everything. I would like to thank them for providing this platform, which has always led us to learn and grow together.

Shared by: Kuang Xiangyu (customer service department)

Today I want to introduce myself to you again.

It's a great honor that I have the same name as Chang Xiangyu, who has contributed her whole life to the development of Henan opera; I am honored to have the same name with a generation of famous flower evening jasmine. It is not only a kind of flower, but also a traditional Chinese medicine to clear away heat and detoxify for everyone; It's also an honor for me to meet and know each other in Hongjie's big family.

When we receive the customer's notice of missing parts, what should we do?

The first step is to calm the guest's mood

The second step is to verify the product, quantity, number and name of the lost goods with the guest

Step 3 apply for the receipt of the goods with the sender

Step 4: provide the inspection data for the sending party to inspect

The fifth step is to urge the opening inspection results to get the accurate information of the goods and where the goods are. Urge the goods to be delivered to the recipient as soon as possible.

There are many different circumstances and factors. In case of any problem, please inform your assistant - colleagues in the customer service department to deal with it as soon as possible.

Customer needs to change address?

When we have arranged the goods and received the notice from the guest that the invoice is incorrect, we need to change the address. If the goods are at a private address, the addressee can change the address directly. If the goods are to Amazon's address, Amazon warehouse needs to reject them once before arranging to change the address. If Amazon does not reject the goods, it is difficult to change to the address.

There are many different situations and force majeure factors. In case of problems, please inform your little assistant - colleagues in the customer service department to deal with them as soon as possible.

Shared by: Liao Xuliang (operation Department)

Thank brother gang for his careful teaching and the help of my colleagues. I will work harder next! Here I wish the company's performance is booming, and I also wish all colleagues good health, everything goes well and work smoothly!